Returns & Exchanges
We want you to be completely satisfied with your purchase. If something isn't right, we're here to help make it right.
30-Day Window
Contact us within 30 days for eligible returns
Exchange Support
We’ll help with suitable swaps where available
Quality Guarantee
Defective items replaced at no charge
Hassle-Free
Simple process with return instructions
Return Policy
Eligibility
- Items must be returned within 30 days of delivery
- Products should be unused, undamaged, and in original packaging where possible
- Proof of purchase is required so we can verify the sale
- Sale or clearance items may have limited change-of-mind options
Non-Returnable Items
- Gift cards and vouchers
- Opened screen protectors, fitted accessories and hygiene-sensitive items
- Special-order parts or custom-configured devices
- Items marked as final sale
Refund Process
Once we receive your return, we'll inspect the item and process your refund within 5-7 business days. Refunds will be credited to your original payment method. Please note that it may take an additional 3-5 business days for the refund to appear in your account, depending on your bank or payment provider.
Exchanges
If you need to exchange an accessory or device, contact us first so we can check availability and the best return path. Exchanges are subject to stock and item condition.
How to Return an Item
Contact Us
Contact us at hello@mobilebarn.shop or use the contact form. Include your order number, the product, and what went wrong.
Confirm Return Path
We'll confirm the best return path within 1-2 business days. Some items may be easier to assess in-store first, especially accessories or fault claims.
Pack Your Item
Securely pack the item in its original packaging if possible. Include your order details inside the package if you are posting it back.
Drop Off Your Package
Drop the item into store if you are local, or post it using the return instructions we provide. Keep your tracking number for reference.
Resolution
Once we inspect the item, we’ll confirm the remedy: refund, replacement, repair, exchange or store credit depending on the situation and Australian Consumer Law.
Frequently Asked Questions
Need to Start a Return?
The Mobilebarn team can help with return, warranty, accessory and device questions.
Contact Us